Careers at ROI Revolution

Head of Digital Advisory Services

JOB DESCRIPTION

As Head of Digital Advisory Services, you will create high value, profitable client experiences while helping drive key measurement and reporting, data and service strategies to grow our clients’ businesses. You will also serve as a key advisor to our highest value clients.

As Head of Digital Advisory Services, you will create high value, profitable client experiences while helping drive key measurement and reporting, data and service strategies to grow our clients’ businesses. You will also serve as a key advisor to our highest value clients.

Key Performance Indicators (KPIs) include:

  • Profitable Growth across channels
  • Client Satisfaction and Retention

 

ESSENTIAL RESPONSIBILITIES

Client Engagement

  • Establish strong relationships with decision makers in key accounts to understand their priorities and state of their business; use that knowledge to provide them with strategic recommendations that enable the overall success of their business.
  • Drive the creation and ongoing revisions of plans and roadmaps to define how digital marketing can be utilized to achieve our clients’ vision.
  • Act as an entrepreneur both in terms of challenging traditional viewpoints with clients and supporting the creation of strategy plans.
  • Work with internal teams to ensure high value accounts are achieving their goals and seeing innovation while receiving the appropriate level of attention and service.
  • Work with the Sales on key high value opportunities.

Strategy and Technology

  • Keep abreast of competitive forces, industry trends and direction and technology/platforms/partners in the digital ecosystem.
  • Keep teams and services apprised of relevant trends and digital opportunities that can add value to our clients and accelerate our growth.
  • Work closely with the Director of Technology and Service Leads to create world-class managed and consulting solutions that help our clients realize untapped growth in areas including measurement, attribution and data analysis.
  • Contribute to building and growing the overall digital marketing and ecommerce knowledge base of the company.
  • Constantly build and maintain subject matter expertise; provide external content to support sales and marketing efforts. 

Service Offerings and Business Development

  • Support the testing, piloting and growth of new services based on business priorities and market opportunities while working with other departments and services to ensure alignment across the agency.
  • Engage with Service Leads, Platform Partners and Partner Ecosystem to adopt key technologies and grow key clients.
  • Work closely with Service and Team Leads to change operational procedures to grow the profitability of our key clients.

Talent Growth and Development

  • Build and lead a team of high-performing digital advisors who drive the communication and multiple service strategies for key accounts.
  • Actively lead, coach, support and motivate direct reports through regular 1:1s, department meetings, performance reviews and other meetings so they can properly support their teams and grow and develop as leaders.
  • Work with direct reports to drive successful hiring, engagement, retention, investment and growth in the team’s talent.
  • Ensure that best practices are propagated across the teams; champion the improvement of the quality of work performed and results generated for clients.

 

ESSENTIAL REQUIREMENTS

  • Bachelor’s degree required; MBA preferred.
  • 7+ years of agency/consulting/ecommerce/brand experience.
  • 3+ years of management experience.
  • Expertise within multiple Paid Media and Digital Marketing Channels
  • Impeccable communication skills in both verbal and written formats; ability to confidently, concisely and articulately communicate ideas and recommendations.
  • Strong presentation skills with experience and a desire to present to both internal and external audiences.
  • Growth mindset and a passion for learning technology and keeping up with trends at both a macro and micro level.
  • Ability to travel 10-20% of the time.

PERKS & BENEFITS

ROI-U Training
Program

Generous Benefits Package

Career Advancement

Quarterly Company & Team Builders

Stocked Kitchen & Friday Lunches

CORE VALUES

Be the Good

Put Others First

Embody a Growth Mindset

Relentlessly Pursue Excellence

See how we apply these values
to best serve our clients…

– This job description reflects the current assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned and may be revised, at any time, as business needs warrant.

ROI Revolution is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.

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About ROI Revolution

At ROI Revolution, we’re passionate about helping ecommerce businesses of all sizes grow their bottom-line through our digital marketing services. Not only are we dedicated to driving results for clients, but we also strive to ensure that ROI’ers love where they work. We offer excellent benefits including health and dental (100% company-paid premiums for ROI employees, 60% company-paid premiums for your dependents), a 401k plan with a generous company match, an on-site fitness center, and opportunities for personal and professional development training. ROI Revolution is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.