Case Study – Electronics & Entertainment

Electronic & Entertainment Brand Improves
Conversion Rates by Over 50%

Discover how a leading electronics & entertainment brand was able to more than double impressions and improve conversion rates by more than 50% during their Cyber Holiday despite a short timeline & increasing CPCs. Read on for the full success story…

INDUSTRY
Industry Updates: 3D Visuals, eBays Crash Sale, and One-Day Delivery

Electronics &
Entertainment

CHANNELS

Google
Shopping

TARGET/GOAL

Gain Traction & Scale
Profitable Revenue

The Situation

One of our clients, multinational, industry-leading consumer and professional electronics company is consistently innovating new ways to grow stronger brand engagement with their audience. This year, to continue that growth, the brand focused on scalability and display marketing to further increase awareness and reach.

ROI Revolution manages this clients’ accounts in seven different Central American countries. While these countries still experience a Cyber 5 similar to the US in November, they also have their own unique “cyber holidays” running in October and mid-November. With high average order values (AOVs) in South America due to increased technology costs, the brand was attempting to further leverage this already saturated market by profitably scaling customer acquisition.

Opportunity Identified

Their Chile brand had their first cyber holiday, Cyber Lune, on October 7th, and their Mexico brand celebrated their country-wide cyber holiday, Buen Fin, from November 15th through November 18th.

In the past, the client struggled to gain traction and scale their profitable revenue during this cyber holiday because they had already maxed out their impression share through standard Shopping campaigns. To focus on increasing profitable customer acquisition, the brand turned to the experts at ROI Revolution for help. The ROI team leveraged Google Smart Shopping’s machine learning and automation to enhance the success of the brand’s standard Shopping campaigns.

Our Expertise in Action

The ROI team started testing Smart Shopping in all eligible countries mid-Q3 to see what worked best in order to decide how to budget and to give the machine learning enough time to adapt and meet the brand’s specific ROI requirements. Starting early in Q3 ensured that everything was ready and ramped up for the accounts by the first day of Q4.

In October, the ROI team heavily increased campaign budgets and bids to start gaining market share during this highly competitive holiday season. Yet, even with an increased budget for the quarter, the team knew they had to spend strategically to ensure they reserved the bulk of budgets for the actual cyber holidays in South America. Weeks before the actual holidays, they pulled back budgets to allow for optimum traffic during the busiest days.

Equipped with Q3 insights from Google Smart Shopping’s machine learning and customer audience data, the client’s ads were put in front of the right consumers at the right time when they had the highest intent to buy – something that’s challenging to do and predict manually.

“The Dynamic prospecting capabilities of Smart Shopping was massive as that is something very hard to do profitably from a manual standpoint. The new customer acquisition is one of the biggest pulls for Smart Shopping as well.”

Amanda Gerard, Paid Search Strategist

Results Achieved

By leveraging Google Smart Shopping, the team was able to increase visibility for many of their high-priced products, as well as increase impression share on product types that had previously struggled to get off the ground.

The results speak for themselves:

  • Chile increased clicks over 84% in Q4, with more than 2x impressions for Shopping in general. This led to a 105% lift in conversion value for their Smart Shopping campaigns.
  • For Mexico, Google Smart Shopping campaigns increased conversion value by 36% over their standard campaign counterparts, with overall conversions up 57%. This led to a 7x increase in click-through rate (CTR) and a 10x stronger return on ad spend (ROAS).

The success of the cyber holidays massively increased the brands overall profitability YoY, proving how powerful Google’s machine learning and artificial intelligence can be. 


84%
Increased
Clicks


105%
Lift in Conversion
Value


36%
Conversion Value
Increase

Conclusion

Be thoughtful about campaign structure. Limiting the number of products used in a campaign, and testing only one product per campaign, can seriously hurt scalability. Instead, test based on product type.

Allow for a learning period. You need to give Google enough time and conversion data to work off of for Smart Shopping to be successful. On average, you should give machine learning at least 15 to 22 days to learn and evaluate performance. This “learning phase” allows Google enough time to ramp up the exposure of your ads.

Don’t be afraid to test. To set your brand up for success, you can’t be afraid of testing. Even if certain tests don’t go as planned, you’ve learned what doesn’t work and have set yourself up to improve for future success. In order to scale with Smart Shopping, you should give as high of a budget as you possibly can and have a ROAS target as low as you can. Google will optimize the highest return on ad spend for your budget. Mexico completely removed a minimum ROAS goal for Smart Shopping to make it as broad as possible.

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