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Contact ROI Revolution:

Telephone Number:
919 • 832 • 3233 ext 306
Meredith Smith

Office Fax:
919 • 828 • 3282

Address:
400 Oberlin Road
Suite 200
Raleigh, NC 27605

Use our Online Contact Form

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Urchin 5 Support Plans

The Full Version of Urchin 6 Is Now Available!

We have published a blog article on the announcement, which you can read here.

Click Here To Purchase Or Upgrade To Urchin 6.

You Can Also Download A Free 30-Day Trial Of Urchin 6.

Our Support Plans are perfect for companies that need help setting up Urchin, or perhaps have it already set up but are experiencing problems with it. Since businesses base their decisions on the data from Urchin, it is vital that it is set up flawlessly and you can completely trust the data. If Urchin isn't set up correctly, then you are still flying blind!

Have Help On Hand

When you purchase a Support Plan, the hours are good for 36 months so when questions arise in the future, help is only a quick email or phone call away.

Satisfaction Guaranteed

Everything we do is backed by a 100% risk-free Satisfaction Guarantee. If there is anything we do that you are not satisfied with at any time, you don't pay for it. Period

What Are Support Plans Normally Used For?

People generally use a Support Plan to help them with the following:

• Ready assistance with urgent issues that arise
• Urchin installation
• Create customized reports within Urchin
• One-on-one, custom Urchin training session(s) conducted in person or over the web
• Provide actionable analysis based on Urchin data
• Train agencies to set up Urchin for their client
 

Standard Support Plan Procedure

Once you purchase a Support Plan, a representative from ROI Revolution will get in touch with you via email in 1 business day or less to get the details of your project.

Once we receive the details of your project via fax, a technician will contact you within 2 business days to schedule a Jump Start Call. The actual Jump Start Call usually takes place within 5 business days after a technician initially contacts you, since we handle support projects on a first-come, first-serve basis.

Once your project has begun, it generally takes between 1 and 2 business days for a technician to reply to queries and questions because they thoroughly investigate the matter at hand before replying.

We look forward to working with you!

3 Hour
Urchin Support Plan

5 Hour
Urchin Support Plan

A 3 Hour Support Plan works well for companies that need help with the installation and configuration of Urchin.

The 5 Hour Support Plan is appropriate for when a company needs help installing Urchin, and would like assistance to be available so that when questions arise in the future help is only a quick email or phone call away.

$450

$675

10 Hour
Urchin Support Plan

25 Hour
Urchin Support Plan

This Support Plan works well for companies who need help setting up Urchin, would like on-demand assistance, and personalized, custom training.

This Support Plan is great for agencies who need who need help setting up multiple client Urchin accounts. It also works well for companies that need help setting up Urchin, would like personalized training and/or custom reports.

$1,250

$3,000
     
     
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