urchin software
Urchin Support Plans
Our Support Plans are perfect for companies that need help setting up Urchin, or perhaps have it already set up but are experiencing problems with it. Since businesses base their decisions on the data from Urchin, it is vital that it is set up flawlessly and you can completely trust the data. If Urchin isn't set up correctly, then you are still flying blind!
Have Help On Hand
When you purchase a Support Plan, the hours are good for 24 months so when questions arise in the future, help is only a quick email or phone call away.
Satisfaction Guaranteed
Everything we do is backed by a 100% risk-free Satisfaction Guarantee. If there is anything we do that you are not satisfied with at any time, you don't pay for it. Period.
What Are Support Plans Normally Used For?
People generally use a Support Plan to help them:
- Ready assistance with urgent issues that arise
- Urchin installation
- Create customized reports within Urchin
- One-on-one, custom Urchin training session(s) conducted in person or over the web
- Provide actionable analysis based on Urchin data
- Train agencies to set up Urchin for their client
Support Plan Procedures
Once you purchase a Support Plan, a representative from ROI Revolution will get in touch with you via email in 1 business day or less to get the details of your project.
Once we receive the details of your project via fax, a technician will contact you within 1 business day or less to schedule a Jump Start Call. The actual Jump Start Call usually takes place within 3 business days or less after a technician initially contacts you, since we handle support projects on a first-come, first-serve basis.
While our technicians always strive to reply to any queries or questions as soon as possible, replies may take a maximum of 1 to 2 business days because they thoroughly investigate the matter at hand before replying. Of course, less complex questions will require less time, and more complex questions will require more time.
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