Note: Urchin Web Analytics Software is discontinued. Sales will end on March 28th, 2012. You can learn more about the retirement of this product on the Urchin Website FAQ.

Urchin FAQ

Frequently Asked Questions About Urchin Software

Below you'll find a list of the common Urchin questions we receive along with the answers.

FAQ List:

Click on a question to be taken to the answer further down the page.

What's new with Urchin 7?
Where can I see a demonstration of the Urchin interface?
Is there a free trial?
How much does Urchin cost and where can I purchase it?
Is there a discount if I own(ed) a previous version of Urchin?
Is there a discount for Non-profit organizations, government departments, or educational institutions?
How do I know if Urchin will work for me? (Urchin Specifications)
What are the main differences between Urchin and Google Analytics?
Can I use Urchin and Google Analytics together?
Where do I go for support on Urchin?
What's included in Urchin 6?
Is there an administration manual for Urchin?
What about Urchin 5?

1. What's new with Urchin 7?

Urchin 7 incorporates many new and improved features in their all new interface.

2. Where can I see a demonstration of the Urchin interface?

ROI Revolution offers free demonstrations for Urchin 7 and Urchin 6.

3. Is there a free trial?

Yes, you can download a free 30-day trial of Urchin 7 to test the software on your own server with real data. A free 30-day trial is also available for Urchin 6.

4-6. How much does Urchin cost and where can I purchase it?

Urchin 6 Software: $2,995 (USD)
Urchin 7 Software: $9,995 (USD)

These prices are a one-time fee for the full functionality of the software version. ROI Revolution is an authorized Urchin reseller and offers two ways to purchase Urchin software:

Via purchase order (available to credit-qualified organizations and companies within the US and Canada). To request a formal quote or to submit a PO, simply call us at 919 · 954 · 5955.
Google Checkout secure online purchase - Purchase version 6 or version 7 online.

Discounts:

If you have previously owned Urchin complete this form to determine a discount. Discounts are determined by the dollar amount previously spent on a past version of Urchin.
Non-profit organizations, government departments, and educational institutions can contact us for preferential pricing.

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7. How do I know if Urchin will work for me?

The best way to tell if Urchin will work for you is to try it! Download the free 30 day trial and see for yourself what it can do for YOU! If it's system requirements you're worried about, check out our page on Urchin Specifications.

8. What are the main differences between Urchin and Google Analytics?

This is a great question! We get it all the time, so we made a separate page about the main differences between Urchin and Google Analytics just for you!

9. Can I use Urchin and Google Analytics together?

Yes and No, it depends on which version of the Google Analytics tracking code you are using. Read more about how these two tracking systems can work together and the benefits.

10. Where do I go for support on Urchin?

Google delegated Urchin support to Urchin Software Authorized Consultants and ROI Revolution is proud to be an Authorized Consultant for Urchin.

ROI offers several different Urchin Support Plans to choose from which you can read the details of here. Basically the prepaid plans are billed for time used to help you with your configuration via phone and email.

11. What's included in Urchin 6?

Check out an entire table dedicated to the features and benefits of Urchin 6.

12. Is there an administration manual for Urchin?

No adminstration manual is available for Urchin 7, however the Urchin Help Center is our recommended resource. ROI Revolution offers a basic Urchin 6 Administration Manual.

13. What about Urchin 5?

Click here to find more information about Urchin 5.