Google Analytics Technical Specialist

ROI Revolution has an exceptional opportunity for a driven, technically savvy team-player who has a strong desire to become a web analytics guru. If your skill set includes expertise with HTML, JavaScript, scripting languages, and you possess the intellectual aptitude to learn the necessary skills to become a web analytics expert (training provided), keep reading!

As a Google Analytics Authorized Consulting partner (see our blog, study our website), ROI Revolution is experiencing rapid growth. Further, we are often privy to cutting-edge developments in the ever-changing Internet landscape. When you join the ROI Revolution team, you'll have the opportunity to help us help our clients achieve ROI-driven marketing results, learn about ground-breaking announcements before the news goes public, and meet industry leaders and Google insiders.

ROI Revolution is a rapidly-growing company composed of a tightly-knit 21 person (and growing!) team and an innovative work environment. Enjoy complimentary company lunch on Fridays, a very casual dress-code, and a break room stocked with free snacks, sodas, and other goodies. Work with friendly, fun, yet passionate/focused colleagues.

As our Analytics Technical Engineer, you will be responsible for providing our clients with superior technical assistance for Google Analytics and Urchin software including troubleshooting application configurations and performing detailed site analysis on website traffic and e-marketing activities. Compensation: $44,460 - 49,400 to start.

Work hours are Monday through Friday from 8:30 am to 6:00 pm.

What you need:

BS/BA degree with relevant job experience.
Hands on expertise with HTML & JavaScript .
Hands on experience with at least one of the following scripting languages: PHP, Perl/CGI, or ASP.
Experience working with external clients.
Overall GPA of 3.2 or higher.
Ability to type 50+ wpm.

Job Qualifications:

Analytical and problem-solving skills to find solutions to various technical problems and prioritize work.
Self-starter with “can-do” attitude and strong work ethic.
Excellent phone ability; extreme Internet and e-mail proficiency.
Strong knowledge of business and an excellent command of the English language, both oral and written.

Primary Duties and Responsibilities include:

Prepare and respond to technical inquiries. Responsible for technical validity, accuracy and clarity of material.
Provide technical incident consultation to our clients including researching, reviewing and troubleshooting application configurations.
Provide custom scripting, report templating, log file configurations, and architecture integration for our analytics clients.
Perform detailed site analysis for our clients and provide performance reports and recommendations including ROI analysis, detailed examination of marketing program statistics, and analysis of web traffic and navigation statistics.
Use analytics data to optimize poor performing client website components including content and site architecture.
Guide clients through the analytics implementation process.
Coordinate with Google support engineers to champion successful and timely resolution of escalating software or service issues.
Provide continuous client follow-up and ensure prompt and proper resolution of technical challenges.
Provide personalized training for individuals and groups and create and present public and custom training seminars.
Assist clients with understanding reports.
Document support issues and solutions to a shared knowledge base.
Stay current on analytics industry and trends.

This job description reflects the current assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned, and may be revised, at any time, as business needs warrant.

This is an immediate opening. Relocation assistance is not offered with this position. Please do not apply unless you live in the Raleigh, NC area or are ready to move to the Raleigh, NC area in the next two to three weeks.

Google Analytics Technical Specialist

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